Shipping Policy

Shipping Policy

Thank you for shopping with ModTenn. This Shipping Policy explains how we process, ship, and deliver your order.

Please read this policy carefully before placing an order.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Processing time does not include weekends or public holidays.

During promotional periods, holidays, high-volume periods, or unexpected delays, processing may take slightly longer.

If we need additional information to process your order, such as a missing phone number, incomplete address, or order confirmation, we may contact you by email before shipment.

Shipping Destinations

We currently ship to supported regions shown at checkout.

Available shipping options may vary depending on your shipping address, carrier availability, and product availability.

Estimated Shipping Time

Estimated delivery times vary depending on the destination, shipping carrier, customs clearance, local delivery conditions, and other factors outside our control.

United States:
Estimated delivery time: 7–12 business days

Canada:
Estimated delivery time: 8–15 business days

United Kingdom:
Estimated delivery time: 7–15 business days

Australia:
Estimated delivery time: 8–15 business days

Other Supported Regions:
Estimated delivery time may vary depending on the location and available shipping service.

Please note that delivery times are estimates only and are not guaranteed.

Shipping Cost

Shipping fees are calculated and displayed at checkout before payment.

The final shipping cost may depend on:

  • Destination country or region
  • Shipping method
  • Order value
  • Product weight or quantity
  • Promotional shipping offers

Free Shipping

Free shipping may be available for eligible orders or during certain promotional periods.

If free shipping is available, it will be displayed at checkout before you complete your payment.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information if tracking is available.

Please allow 24–72 hours for tracking information to update after shipment.

If your tracking number does not update immediately, it may be because the carrier has not scanned the package yet.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address, phone number, and email address are correct before placing your order.

ModTenn is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at:

support@modtenn.com

If the order has already shipped, we may not be able to change the shipping address.

Phone Number Requirement

Some carriers may require a phone number for delivery updates, delivery confirmation, or final delivery contact.

If your phone number is missing, we may contact you before shipment to avoid delivery issues.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, import fees, or other charges may be required by your local customs authority.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Customers are responsible for any customs duties, taxes, or import fees required by their country or region.

Delivery Delays

Delivery may be delayed due to:

  • Customs clearance
  • Weather conditions
  • Carrier delays
  • Local delivery disruptions
  • Incorrect or incomplete address
  • High-volume shipping periods
  • Public holidays
  • Events outside our control

We will do our best to assist you, but ModTenn is not responsible for delays caused by carriers, customs, or circumstances beyond our control.

Lost Packages

If your package appears lost or has not updated for an extended period, please contact us at:

support@modtenn.com

Please include your order number and tracking number.

We will help check the shipment status and provide available support based on the carrier's information.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the package
  • Photos or videos of the damaged item
  • A clear description of the issue

We will review the case and provide an appropriate solution.

Contact Us

For shipping questions, please contact us at:

support@modtenn.com

Company Information

Brand Name:
ModTenn

Website:
https://modtenn.com

Business Address:
Xintang Town, Zengcheng District, Guangzhou City

Phone:
+8618070667644

Last Updated:
May 21, 2026