Privacy Policy
Privacy Policy
This Privacy Policy explains how ModTenn collects, uses, shares, and protects your personal information when you visit our website, place an order, contact customer support, or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect certain information, including:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Order details
- Payment confirmation information
- Device information
- Browser information
- IP address
- Website usage data
- Customer support messages
- Marketing preferences
We collect this information to process orders, provide customer support, improve our website, and deliver a better shopping experience.
How We Use Your Information
We may use your information to:
- Process and fulfill your order
- Send order confirmations
- Provide shipping updates
- Respond to customer service requests
- Process returns, refunds, or exchanges
- Improve our products and website
- Detect and prevent fraud
- Verify order information
- Comply with legal obligations
- Send marketing emails if you have agreed to receive them
- Measure advertising and website performance
Payment Information
Payments are processed securely by trusted third-party payment providers.
ModTenn does not store your full credit card number or full payment card details.
Payment information is handled by secure payment processors according to their own security standards and privacy practices.
Shipping Information
To deliver your order, we may share necessary shipping information with shipping carriers, fulfillment partners, or logistics providers.
This may include:
- Your name
- Shipping address
- Phone number
- Email address
- Order details
- Tracking information
This information is used only as needed to process and deliver your order.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze traffic, support checkout functions, and measure advertising performance.
Cookies may help us understand:
- Which pages are visited
- How visitors use our website
- Which products customers view
- How marketing campaigns perform
- How to improve site performance
You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
Marketing Communications
If you subscribe to our email list or agree to receive marketing messages, we may send you product updates, promotions, or store news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at:
support@modtenn.com
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted service providers only when necessary to operate our business, such as:
- Payment processors
- Shipping carriers
- Fulfillment partners
- Email service providers
- Website hosting providers
- Analytics providers
- Advertising partners
- Fraud prevention services
- Customer support tools
These service providers are only allowed to use your information for the services they provide to us.
Advertising and Analytics
We may use third-party analytics and advertising tools to understand website performance and improve our marketing.
These tools may collect information such as device data, browser data, website activity, and interactions with our ads.
This helps us improve our website, measure advertising performance, and provide more relevant content.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no method of online transmission or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.
Data Retention
We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including:
- Order processing
- Customer service
- Returns and refunds
- Legal compliance
- Accounting records
- Fraud prevention
- Business operations
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Ask questions about how your information is used
To make a privacy-related request, please contact us at:
support@modtenn.com
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete the information if necessary.
International Customers
If you access our website from outside the country where our business operates, your information may be processed in other countries where our service providers operate.
By using our website, you understand that your information may be transferred, stored, or processed outside your country or region.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
Company Information
Brand Name:
ModTenn
Website:
https://modtenn.com
Business Address:
Xintang Town, Zengcheng District, Guangzhou City
Customer Support Email:
support@modtenn.com
Phone:
+8618070667644
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
support@modtenn.com
Last Updated:
May 21, 2026